On-Demand: Zendesk Talk for Admins, I

On-Demand: Zendesk Talk for Admins, I

Need to learn Zendesk Talk? This is the best place to start.

About this course

   90 minutes

   Pre-recorded video

 

Description
New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
Course Topics
‣  Explain How Agents Use Zendesk Talk
‣  Add a Number
‣  Enable a Number for Text Capabilities
‣  Configure the General Settings
‣  Manage Greetings
‣ 
Configure Your Voicemail
‣  Enable Callback
‣  Route Calls with IVR
‣  Analyze Call Activity
‣  Monitor Live Calls
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.

 

Curriculum

  • Staff Management in Admin Center
  • Zendesk Talk for Admins, I Session
  • Post-Session Survey

About this course

   90 minutes

   Pre-recorded video

 

Description
New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
Course Topics
‣  Explain How Agents Use Zendesk Talk
‣  Add a Number
‣  Enable a Number for Text Capabilities
‣  Configure the General Settings
‣  Manage Greetings
‣ 
Configure Your Voicemail
‣  Enable Callback
‣  Route Calls with IVR
‣  Analyze Call Activity
‣  Monitor Live Calls
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.

 

Curriculum

  • Staff Management in Admin Center
  • Zendesk Talk for Admins, I Session
  • Post-Session Survey
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