Staff Management in Admin Center
Zendesk Talk for Admins, I Session
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk Talk? This is the best place to start.
New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
‣ Explain How Agents Use Zendesk Talk
‣ Add a Number
‣ Enable a Number for Text Capabilities
‣ Configure the General Settings
‣ Manage Greetings
‣ Configure Your Voicemail
‣ Enable Callback
‣ Route Calls with IVR
‣ Analyze Call Activity
‣ Monitor Live Calls
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
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