About the Course
Zendesk Talk for Agents, I
- Post-Session Survey
On-Demand: Zendesk Talk for Agents, I
Learn how to provide great customer service with Talk, Zendesk's Voice solution.
Are you a new Zendesk Talk Agent? Zendesk Talk for Agents is the place to start. This course will teach you how Zendesk's Voice solution works and get you comfortable taking calls. You'll also learn how to create a quality customer experience, include other parties on calls, and which features you can leverage to become more efficient in your work as an agent. The course concludes with an assessment, which will tie together everything you've learned.
‣ Get to Know Zendesk Talk
‣ Experience Zendesk Talk as an End User
‣ Learn the Environment You'll Use to Help Customers
‣ Receive an Incoming Call
‣ Make a Call
‣ Create a Quality Customer Experience by Leveraging Features in Zendesk Talk
‣ Add Additional Parties to a Call to Resolve a Customer Issue
‣ Use Zendesk Support and Talk Together to Provide a Seamless Conversation
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