- Zendesk Chat for Admins
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On-Demand: Zendesk Chat for Admins, I
- Zendesk Chat for Agents
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About this eLearning Course
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Introduction
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How Zendesk Chat Improves the Support Experience
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The Chat Lifecycle
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The Zendesk Chat Dashboard
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Zendesk Chat Agent Settings
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Knowledge Check: Agent Settings
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Simulation: Get Started as an Agent
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Chat with a Visitor
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Simulation: Chat with a Visitor
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Visitor Rating
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Simulation: Ask for Feedback and End a Chat
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Shortcuts
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Simulation: Create and Apply a Shortcut
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Ban Visitors
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Final Simulation
- Post-Session Survey
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Post-Session Survey
Package: The Chat Self-Starter
These courses will give you the knowledge you need in order to successfully administer Zendesk Chat.
New to Zendesk Chat? Our Zendesk Chat Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Chat instance and start achieving your customer experience goals in no time.
As part of this package, you’ll receive access to two self-paced training courses:
- Build a strong foundation of Zendesk Chat Admin knowledge with Zendesk Chat for Admins, I
- Gain an understanding of how Zendesk Chat works from your agent’s perspective with Zendesk Chat for Agents
Who is this package right for?
This package is a great fit for Administrators who are new to Zendesk and prefer self-paced training, so they can learn on their own schedule.
Access Period
You’ll view theses courses on our training platform, and you may stop, start, and rewatch them, whenever you like. Your purchase and access to the courses in this package will be valid for 60 days after your date of purchase.
What is On-Demand Training?
Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.
What is eLearning?
eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration.
Looking for private training sessions? Take a look at remote or onsite 1:1 training options.