Package: The Chat Self-Starter

Package: The Chat Self-Starter

Learn how to successfully administer Zendesk Chat.

About this package

   2-3 hours

   Pre-recorded video

 

Description
New to Zendesk Chat? Our Zendesk Chat Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Chat instance and start achieving your customer experience goals in no time.

This package is a great fit for Administrators who are new to Zendesk Chat and prefer self-paced training, so they can learn on their own schedule.
Included in this package
‣  Zendesk Chat for Admins, I
‣  Zendesk Chat for Agents, I

Recommended prerequisites
None
Frequently asked questions
How long do I have access to this training?
60 days! You're welcome to re-watch the courses as many times as you'd like during that time. 

Can multiple people access the courses in this package? 
This package has been designed for one user to access. 

 

 

 

Curriculum

  • Zendesk Chat for Admins
  • On-Demand: Zendesk Chat for Admins, I
  • Zendesk Chat for Agents
  • About the course
  • On-Demand: Zendesk Chat for Agents, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey

About this package

   2-3 hours

   Pre-recorded video

 

Description
New to Zendesk Chat? Our Zendesk Chat Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Chat instance and start achieving your customer experience goals in no time.

This package is a great fit for Administrators who are new to Zendesk Chat and prefer self-paced training, so they can learn on their own schedule.
Included in this package
‣  Zendesk Chat for Admins, I
‣  Zendesk Chat for Agents, I

Recommended prerequisites
None
Frequently asked questions
How long do I have access to this training?
60 days! You're welcome to re-watch the courses as many times as you'd like during that time. 

Can multiple people access the courses in this package? 
This package has been designed for one user to access. 

 

 

 

Curriculum

  • Zendesk Chat for Admins
  • On-Demand: Zendesk Chat for Admins, I
  • Zendesk Chat for Agents
  • About the course
  • On-Demand: Zendesk Chat for Agents, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey
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