Package: The Explore Self-Starter

Package: The Explore Self-Starter

These courses will give you the knowledge you need in order to successfully use Zendesk Explore.

About this package

New to Zendesk Explore? Our Zendesk Explore Self-Starter package will help you make the most of Explore, equipping you with a solid foundation of knowledge and best practices.

As part of this package, you’ll receive access to two self-paced training courses:

 

  • Build a strong foundation of Zendesk Explore knowledge with Zendesk Explore, I and Zendesk Explore, II:
    • In Zendesk Explore, I, you'll learn the basics of Explore, starting with its interface and pre-built dashboards, then covers how to prepare for query creation.
    • In Zendesk Explore, II, learn how to create and clone a dataset, use results manipulations and calculations, and last, use advanced filters to create robust and targeted dashboards that enable you to communicate the meaning of your data however you need.

NEW: This training includes an Insights to Explore module that bridges the gap for current Insights users who are looking to learn the main differences between Explore and Insights.

 

Who is this package right for?

 

This package is a great fit for Administrators or Business Analysts who are new to Zendesk Explore and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch them, whenever you like. Your purchase and access to the courses in this package will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

Looking for private training sessions? Take a look at our 1:1 training options.

Curriculum

  • On-Demand: Zendesk Explore, I
  • On-Demand: Zendesk Explore, II
  • Insights to Explore Tutorial
  • Post-Session Survey

About this package

New to Zendesk Explore? Our Zendesk Explore Self-Starter package will help you make the most of Explore, equipping you with a solid foundation of knowledge and best practices.

As part of this package, you’ll receive access to two self-paced training courses:

 

  • Build a strong foundation of Zendesk Explore knowledge with Zendesk Explore, I and Zendesk Explore, II:
    • In Zendesk Explore, I, you'll learn the basics of Explore, starting with its interface and pre-built dashboards, then covers how to prepare for query creation.
    • In Zendesk Explore, II, learn how to create and clone a dataset, use results manipulations and calculations, and last, use advanced filters to create robust and targeted dashboards that enable you to communicate the meaning of your data however you need.

NEW: This training includes an Insights to Explore module that bridges the gap for current Insights users who are looking to learn the main differences between Explore and Insights.

 

Who is this package right for?

 

This package is a great fit for Administrators or Business Analysts who are new to Zendesk Explore and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch them, whenever you like. Your purchase and access to the courses in this package will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

Looking for private training sessions? Take a look at our 1:1 training options.

Curriculum

  • On-Demand: Zendesk Explore, I
  • On-Demand: Zendesk Explore, II
  • Insights to Explore Tutorial
  • Post-Session Survey