Package: The Guide Self-Starter

Package: The Guide Self-Starter

These courses will give you the knowledge you need in order to successfully administer Zendesk Guide.

About this package

New to Zendesk Guide? Our Zendesk Guide Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Guide instance and start achieving your customer experience goals in no time.

As part of this package, you’ll receive access to two self-paced training courses:

 

  • Build a strong foundation of Zendesk Guide knowledge with Zendesk Guide, I and Zendesk Guide, II:
    • In Zendesk Guide, I, you'll learn how to set up Guide, define user access, and brand you instance, as well as how to build, manage and organize your content.
    • In Zendesk Guide, II, you'll learn how to optimize Guide through customizing your themes and supporting multiple brands if needed, and how to leverage key features to deflect tickets so that your agents don't have to.

 

Who is this package right for?

 

This package is a great fit for Administrators who are new to Zendesk Guide and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch them, whenever you like. Your purchase and access to the courses in this package will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Guide Overview Video
  • On-Demand: Zendesk Guide, I
  • On-Demand: Zendesk Guide, II
  • Post-Session Survey

About this package

New to Zendesk Guide? Our Zendesk Guide Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Guide instance and start achieving your customer experience goals in no time.

As part of this package, you’ll receive access to two self-paced training courses:

 

  • Build a strong foundation of Zendesk Guide knowledge with Zendesk Guide, I and Zendesk Guide, II:
    • In Zendesk Guide, I, you'll learn how to set up Guide, define user access, and brand you instance, as well as how to build, manage and organize your content.
    • In Zendesk Guide, II, you'll learn how to optimize Guide through customizing your themes and supporting multiple brands if needed, and how to leverage key features to deflect tickets so that your agents don't have to.

 

Who is this package right for?

 

This package is a great fit for Administrators who are new to Zendesk Guide and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch them, whenever you like. Your purchase and access to the courses in this package will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Guide Overview Video
  • On-Demand: Zendesk Guide, I
  • On-Demand: Zendesk Guide, II
  • Post-Session Survey