Package: The Support Enterprise Upgrade Self-Starter

Package: The Support Enterprise Upgrade Self-Starter

These courses will give you the knowledge you need in order to get the most out of your upgrade from the Professional plan to the Enterprise plan of Zendesk Support.

About this course

Recently upgraded to the Enterprise plan of Zendesk Support? Our Zendesk Support Enterprise Upgrade Self-Starter package will give you the knowledge you need to take advantage of your expanded feature set and start achieving your customer experience goals in no time.

As part of this package, you’ll receive access to two self-paced training courses:

 

  • With Advanced Topics in Zendesk Support, I, you'll deepen your foundational knowledge of our Support product by focusing on four topics our customers ask about most: User management; ticket queue management; authentication; and customizing your email templates.
  • In Advanced Topics in Zendesk Support, II, we delve into four key features leveraged by our Enterprise customers: Ticket forms; schedules and SLAs; CSAT and CSAT prediction; and localization.

Who is this package right for?

 

This package is a great fit for Administrators who have recently upgraded their accounts from Professional to Enterprise Zendesk Support and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch them, whenever you like. Your purchase and access to the courses in this package will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • On-Demand: Advanced Topics in Zendesk Support, I
  • On-Demand: Advanced Topics in Zendesk Support, II
  • Post-Session Survey

About this course

Recently upgraded to the Enterprise plan of Zendesk Support? Our Zendesk Support Enterprise Upgrade Self-Starter package will give you the knowledge you need to take advantage of your expanded feature set and start achieving your customer experience goals in no time.

As part of this package, you’ll receive access to two self-paced training courses:

 

  • With Advanced Topics in Zendesk Support, I, you'll deepen your foundational knowledge of our Support product by focusing on four topics our customers ask about most: User management; ticket queue management; authentication; and customizing your email templates.
  • In Advanced Topics in Zendesk Support, II, we delve into four key features leveraged by our Enterprise customers: Ticket forms; schedules and SLAs; CSAT and CSAT prediction; and localization.

Who is this package right for?

 

This package is a great fit for Administrators who have recently upgraded their accounts from Professional to Enterprise Zendesk Support and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch them, whenever you like. Your purchase and access to the courses in this package will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • On-Demand: Advanced Topics in Zendesk Support, I
  • On-Demand: Advanced Topics in Zendesk Support, II
  • Post-Session Survey