Package: The Support Self-Starter

Package: The Support Self-Starter

These courses will give you the knowledge you need in order to successfully administer Zendesk Support.

About this package

New to Zendesk Support? Our Zendesk Support Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Support instance and start achieving your customer experience goals in no time.

 

As part of this package, you’ll receive access to three self-paced training courses:

 

Who is this package right for?

 

This package is a great fit for Administrators who are new to Zendesk Support and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch it, whenever you like. Your purchase and access to the on-demand course will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

What is eLearning?

 

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration.

 

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Support Overview
  • Zendesk Support Overview Video
  • Zendesk Support for Admins
  • On-Demand: Zendesk Support for Admins, I
  • On-Demand: Zendesk Support for Admins, II
  • Zendesk Support for Agents
  • About this eLearning Course
  • Introduction
  • Support Ticketing Roles
  • Knowledge Check: Support Ticketing Roles
  • The Agent Interface
  • Find Tickets to Work On
  • Simulation: Find Tickets to Work On
  • Ticket Overview
  • Knowledge Check: Ticket Overview
  • Adding Comments
  • Applying Macros
  • Final Simulation
  • Post-Session Survey
  • Post-Session Survey

About this package

New to Zendesk Support? Our Zendesk Support Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Support instance and start achieving your customer experience goals in no time.

 

As part of this package, you’ll receive access to three self-paced training courses:

 

Who is this package right for?

 

This package is a great fit for Administrators who are new to Zendesk Support and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch it, whenever you like. Your purchase and access to the on-demand course will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

What is eLearning?

 

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration.

 

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Support Overview
  • Zendesk Support Overview Video
  • Zendesk Support for Admins
  • On-Demand: Zendesk Support for Admins, I
  • On-Demand: Zendesk Support for Admins, II
  • Zendesk Support for Agents
  • About this eLearning Course
  • Introduction
  • Support Ticketing Roles
  • Knowledge Check: Support Ticketing Roles
  • The Agent Interface
  • Find Tickets to Work On
  • Simulation: Find Tickets to Work On
  • Ticket Overview
  • Knowledge Check: Ticket Overview
  • Adding Comments
  • Applying Macros
  • Final Simulation
  • Post-Session Survey
  • Post-Session Survey