Package: The Support Self-Starter

Package: The Support Self-Starter

Learn the knowledge you need in order to successfully administer Zendesk Support.

About this package

   3-4 hours

   Pre-recorded video

 

Description
New to Zendesk Support? Our Zendesk Support Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Support instance and start achieving your customer experience goals in no time.

This package is a great fit for Administrators who are new to Zendesk Support and prefer self-paced training, so they can learn on their own schedule.
Included in this package
‣  Zendesk Support for Admins, I
‣  Zendesk Support for Admins, II 
‣  Zendesk Support for Agents, I

Recommended prerequisites
None
Frequently asked questions
How long do I have access to this training?
60 days! You're welcome to re-watch the courses as many times as you'd like during that time. 

Can multiple people access the courses in this package?
This package has been designed for one user to access. 

 

Ready to learn more?
Deepen your knowledge and make the most of Zendesk Support's key features with the following On-Demand Deep Dives:
‣  Tags
‣  Triggers
‣  Automations
‣  Schedules and SLAs
‣  Ticket Forms
‣  Merging, Deleting and Recovering Tickets
‣  Access, Authentication, Registration
‣  Adding and Managing End Users
‣  Customer Satisfaction and Satisfaction Prediction
‣  Customizing the Email Experience
‣  Localization
‣ 
Personalize your Customer Experience with the Web Widget

Looking to take all the courses above? Get your all-access-pass to Zendesk Training with Zendesk Training Unlocked. See all of our plans here

Curriculum

  • Zendesk Support for Admins
  • On-Demand: Zendesk Support for Admins, I
  • On-Demand: Zendesk Support for Admins, II
  • Zendesk Support for Agents
  • About this course
  • On-Demand: Zendesk Support for Agents, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey

About this package

   3-4 hours

   Pre-recorded video

 

Description
New to Zendesk Support? Our Zendesk Support Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Support instance and start achieving your customer experience goals in no time.

This package is a great fit for Administrators who are new to Zendesk Support and prefer self-paced training, so they can learn on their own schedule.
Included in this package
‣  Zendesk Support for Admins, I
‣  Zendesk Support for Admins, II 
‣  Zendesk Support for Agents, I

Recommended prerequisites
None
Frequently asked questions
How long do I have access to this training?
60 days! You're welcome to re-watch the courses as many times as you'd like during that time. 

Can multiple people access the courses in this package?
This package has been designed for one user to access. 

 

Ready to learn more?
Deepen your knowledge and make the most of Zendesk Support's key features with the following On-Demand Deep Dives:
‣  Tags
‣  Triggers
‣  Automations
‣  Schedules and SLAs
‣  Ticket Forms
‣  Merging, Deleting and Recovering Tickets
‣  Access, Authentication, Registration
‣  Adding and Managing End Users
‣  Customer Satisfaction and Satisfaction Prediction
‣  Customizing the Email Experience
‣  Localization
‣ 
Personalize your Customer Experience with the Web Widget

Looking to take all the courses above? Get your all-access-pass to Zendesk Training with Zendesk Training Unlocked. See all of our plans here

Curriculum

  • Zendesk Support for Admins
  • On-Demand: Zendesk Support for Admins, I
  • On-Demand: Zendesk Support for Admins, II
  • Zendesk Support for Agents
  • About this course
  • On-Demand: Zendesk Support for Agents, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey
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