Package: The Talk Self-Starter

Package: The Talk Self-Starter

These courses will give you the knowledge you need in order to successfully administer Zendesk Talk.

About this package

New to Zendesk Talk? Our Zendesk Talk Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Talk instance and start achieving your customer experience goals in no time.

As part of this package, you’ll receive access to two self-paced training courses:

 

Who is this package right for?

 

This package is a great fit for Administrators who are new to Zendesk and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch them, whenever you like. Your purchase and access to the courses in this package will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

What is eLearning?

 

 

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration.

 

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Talk for Admins
  • On-Demand: Zendesk Talk for Admins, I
  • Zendesk Talk for Agents
  • About this eLearning Course
  • Introduction
  • The Call/Text Lifecycle
  • Prepare to Take Calls
  • Simulation: Prepare to Take Calls
  • Receiving an Incoming Call
  • Simulation: Receiving an Incoming Call
  • Return a Callback Request
  • Make an Outbound Call
  • Simulation: Make an Outbound Call
  • Make a Call From an Existing Ticket
  • Put a Call on Hold or Mute
  • Transfer a Call
  • Simulation: Transfer a Call
  • Final Simulation: Zendesk Talk for Agents
  • Post-Session Survey
  • Post-Session Survey

About this package

New to Zendesk Talk? Our Zendesk Talk Self-Starter package will give you the knowledge you need to successfully configure your Zendesk Talk instance and start achieving your customer experience goals in no time.

As part of this package, you’ll receive access to two self-paced training courses:

 

Who is this package right for?

 

This package is a great fit for Administrators who are new to Zendesk and prefer self-paced training, so they can learn on their own schedule.

 

Access Period

 

You’ll view theses courses on our training platform, and you may stop, start, and rewatch them, whenever you like. Your purchase and access to the courses in this package will be valid for 60 days after your date of purchase.

 

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like.

 

What is eLearning?

 

 

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration.

 

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Talk for Admins
  • On-Demand: Zendesk Talk for Admins, I
  • Zendesk Talk for Agents
  • About this eLearning Course
  • Introduction
  • The Call/Text Lifecycle
  • Prepare to Take Calls
  • Simulation: Prepare to Take Calls
  • Receiving an Incoming Call
  • Simulation: Receiving an Incoming Call
  • Return a Callback Request
  • Make an Outbound Call
  • Simulation: Make an Outbound Call
  • Make a Call From an Existing Ticket
  • Put a Call on Hold or Mute
  • Transfer a Call
  • Simulation: Transfer a Call
  • Final Simulation: Zendesk Talk for Agents
  • Post-Session Survey
  • Post-Session Survey