Agent Workspace Learning Path

Note: This learning path is now retired and the courses are no longer maintained. Register for the Foundational Support Learning Path here.

‣ Prerequisites: none

‣ Duration: 2 hr 30 min

‣ Audience: Zendesk admins new to the Agent Workspace

‣ Available Languages: All courses included in this learning path are currently offered in English only. (Coming soon: courses will be available in Spanish, Japanese, Portuguese, German, and French)

Please note: To follow along with the course activities, you'll need to enable the Agent Workspace in your account. If you're still considering whether to opt-in to Agent Workspace, please take our short Migrate to Agent Workspace course to learn more.