- Automatically save agents time with triggers
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How triggers work 4 min
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Example triggers 1 min
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Trigger cycle 2 min
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Default triggers in Zendesk 1 min
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Demo: Build a trigger 3 min
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Hands-on activity: Build your own trigger
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Triggers: Best practices and knowledge checks 4 min
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Use triggers with groups, organizations, and automations 2 min
- Reduce customer service workload with automations
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How automations work 4 min
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Using a nullifying action 4 min
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Automation cycle 2 min
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Demo: Build an automation 4 min
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Hands-on activity: Build your own automation 5 min
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Automations: Best practice and knowledge check 1 min
- Wrap Up
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Course Summary
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Key Terms
On-Demand: Automate your customer service ticketing workflows
Video (9 min)
Reading (26 min)
Hands-on activity (10 min)
Description
Learn the key features of Zendesk's foundational support ticketing solution to meet your business goals.
Course Topics
- Automatically save agents time with triggers
- Reduce customer service workload with automations
Audience
Admins who are new to Zendesk's Support ticketing solution.
Recommended Pre-requisites
Configure agent ticketing essentials
Instructional Designer