Guide / self-service Learning Path
Deliver best-in-class self-service and empower your agents with a knowledge base.
‣ Prerequisites: none
‣ Duration: 2 hr 27 min
‣ Audience: Zendesk admins who want to deflect tickets with a knowledge base
‣ Available Languages: Access this learning path in other languages: Spanish, French, Japanese, Portuguese, and German.
On-Demand: Introduction to Guide / self-service
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10 min
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On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
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On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
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On-Demand: Support customers conversations and engagement with a community
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28 min
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Guide / self-service Learning Path Quiz
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