Startups I: Hit the Ground Running
This path will show you the foundational concepts needed to add, manage and track customer requests, along with leveraging a knowledge base to scale customer and employee needs
‣ Prerequisites: none
‣ Duration: 2 hr 25 min
‣ Audience: This path is specific to early stage companies and new Zendesk users in their first month of usage.
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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3 min
Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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14 min
On-Demand: Introduction to Foundational Support
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6 min
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
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46 min
An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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10 min
Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
On-Demand: Introduction to Guide / self-service
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10 min
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min