On-Demand: Side Conversations
Leverage the knowledge of peers and partners in your customer interactions.
Note: This course is set to retire on June 31, 2022. The course registration button will be disabled after June 31. Learners who have already registered for the course will still have access to the content.
Video (26 min)
Description
In this tutorials for admins, you'll learn about the advantages of using Side Conversations, how to set them up and how your agents will use them. Lastly, we'll finish with examples of how valuable side conversations can be when paired with other features like macros and triggers.
Course Topics
- Understand the value of side conversations and how they work
- Set up side conversations
Audience
This course is relevant to Zendesk admins use Zendesk's ticketing system, Support.
Recommended Pre-requisites