- Get to know ticket forms
-
Ticket forms overview 2 min
- Discover how agents use ticket forms
-
Using multiple ticket forms 3 min
-
Conditional ticket fields 3 min
-
Knowledge check 1 min
- Explore the customer experience with ticket forms
-
How ticket forms appear to customers on the web form 5 min
-
Knowledge check 1 min
- Create ticket forms to handle different support requests
-
Ticket form properties and permissions 1 min
-
Demo: How to create your first ticket form 3 min
-
Knowledge check 1 min
-
Demo: How to create additional ticket forms 7 min
-
Knowledge check 1 min
-
Hands-on activity 10 min
- Using ticket forms with views, triggers, and SLAs
-
Demo: Using ticket forms with views, triggers, and SLAs 5 min
-
Knowledge check and best practice 2 min
- Course Wrap-up
-
Course Summary 1 min
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
Video (15 min)
Reading (23 min)
Hands-on activity (10 min)
Description
In this tutorial for admins, you'll learn how to build and make the most of your ticket forms with ticket field features that allow you to further customize the customer experience.
Course Topics
- Build your ticket forms
- Make the most of your ticket forms by customizing them for your team's needs and for the customers who complete them
Audience
Admins who use Zendesk's ticketing system, Support.
Recommended Pre-requisites
Foundational Support Learning Path
Please note
Features taught in this course are available on our Enterprise plan.