Zendesk Omnichannel Agent Specialist Certification Prep Path

Zendesk Omnichannel Agent Specialist Certification Prep Path

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This comprehensive set of resources will help you gain understanding of what will be covered on the Zendesk Omnichannel Agent Specialist Exam, the exam format, and test your readiness prior to exam day. 

Zendesk Certified Agents possess the skills and knowledge necessary to respond to incoming customer requests from multiple channels using the Zendesk Agent Workspace. They have hands-on experience with each Zendesk customer service solution (Email Support, Messaging, and Talk). Prior to completing the Certification prep path, we recommend completing the following: 

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