On Demand: Prep-and-Practice Guide Specialist Exam

On Demand: Prep-and-Practice Guide Specialist Exam

This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Guide Specialist Exam.

About this package

Description
The Zendesk Guide Specialist Exam tests your mastery of the Support product. And we want to help you reach that level of mastery.
To make the preparation experience easier for our users, we've assembled our foundational courses, deep dives on features that are central to the exam, a study guide, and a practice test into one resource. Together with the knowledge acquired from your own hands-on experience, this will put you in a good position to take and succeed on the exam.

Curriculum

  • Foundational courses
  • Take the exam!
  • Zendesk Guide, I
  • Zendesk Guide, II
  • Exam Study Guide
  • Study Guide
  • Zendesk Support Feature Deep Dives
  • Feature Deep Dive: Team Publishing and Article Verification
  • Feature Deep Dive: Content Cues
  • Practice Exam and Test Information
  • Practice Exam, part 1
  • Practice Exam, part 2

About this package

Description
The Zendesk Guide Specialist Exam tests your mastery of the Support product. And we want to help you reach that level of mastery.
To make the preparation experience easier for our users, we've assembled our foundational courses, deep dives on features that are central to the exam, a study guide, and a practice test into one resource. Together with the knowledge acquired from your own hands-on experience, this will put you in a good position to take and succeed on the exam.

Curriculum

  • Foundational courses
  • Take the exam!
  • Zendesk Guide, I
  • Zendesk Guide, II
  • Exam Study Guide
  • Study Guide
  • Zendesk Support Feature Deep Dives
  • Feature Deep Dive: Team Publishing and Article Verification
  • Feature Deep Dive: Content Cues
  • Practice Exam and Test Information
  • Practice Exam, part 1
  • Practice Exam, part 2
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