Private Training: Zendesk Messaging for Admins, I (Remote)

Private Training: Zendesk Messaging for Admins, I (Remote)

Getting started with Zendesk Messaging? This is the best place to start.

About this course

   2 hours

   Remote private session

 

 

This course can be delivered in English, French, German, Spanish & Portuguese. Supplemental materials will be available in English only. Please note that non-English languages may have limited scheduling dates and times. 
Description
Getting started with Zendesk messaging? This introduction to messaging will help you familiarize yourself with what you need to set up messaging successfully. If you are an existing Chat customer, it will also give you the tools to decide if messaging is the right solution for you. You will start by learning the basics and enable messaging in your account. Then, you'll dive into setting up the best workflow for your agents to handle messaging conversations. After that, you will customize messaging for web to match the look and feel of your company. At the end of the course, you'll get an overview of automated flows to encourage self-service and provide seamless escalations to your agents.
Note: To enable messaging in your account, you must have a Zendesk Suite plan or a Zendesk Support and Chat subscription. You also need to enable the Agent Workspace in your account.

This course is geared to Administrators of the Zendesk Messaging product.
Course topics
‣Migrate From Chat to Messaging
-Learn How Messaging Works
-Set up Messaging Manage Your Agents
-Route Conversations to Your Agents
-Manage Messaging Conversations
-Style Messaging on Your Website to Match Your Brand
-Automate Customerr Interactions With Flow Builder
 
Recommended prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and
Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
What is remote private training? 
Private training sessions allow you to get courses delivered live and only to your company by a Zendesk training specialist. Private sessions are conducted via Zoom and are highly interactive giving you the opportunity to ask questions and participate in realtime. Private training sessions are a great option for companies with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. 

Can multiple people sit in on this session? 
Yes, private sessions are great for medium to large groups (2-12 people).

What materials are provided?
Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request. 
The fine print
‣  Course topics to be delivered as-is. All content or curriculum customization is out of scope. 
‣  A Zendesk contact will reach out to you within 5 business days of purchasing this course. 
‣  We will mutually agree on the training date no later than 5 business days after our initial contact with you.
‣  Recommended class size is no more than 12 individuals.
‣  Training will be delivered in a Zendesk training instance.
‣  Written training materials are only available in PDF in English.
‣  Cancellation/Changes: Any cancellations/changes less than 5 business days prior to agreed training date are subject to forfeiture of the training session fees and date(s).

About this course

   2 hours

   Remote private session

 

 

This course can be delivered in English, French, German, Spanish & Portuguese. Supplemental materials will be available in English only. Please note that non-English languages may have limited scheduling dates and times. 
Description
Getting started with Zendesk messaging? This introduction to messaging will help you familiarize yourself with what you need to set up messaging successfully. If you are an existing Chat customer, it will also give you the tools to decide if messaging is the right solution for you. You will start by learning the basics and enable messaging in your account. Then, you'll dive into setting up the best workflow for your agents to handle messaging conversations. After that, you will customize messaging for web to match the look and feel of your company. At the end of the course, you'll get an overview of automated flows to encourage self-service and provide seamless escalations to your agents.
Note: To enable messaging in your account, you must have a Zendesk Suite plan or a Zendesk Support and Chat subscription. You also need to enable the Agent Workspace in your account.

This course is geared to Administrators of the Zendesk Messaging product.
Course topics
‣Migrate From Chat to Messaging
-Learn How Messaging Works
-Set up Messaging Manage Your Agents
-Route Conversations to Your Agents
-Manage Messaging Conversations
-Style Messaging on Your Website to Match Your Brand
-Automate Customerr Interactions With Flow Builder
 
Recommended prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and
Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
What is remote private training? 
Private training sessions allow you to get courses delivered live and only to your company by a Zendesk training specialist. Private sessions are conducted via Zoom and are highly interactive giving you the opportunity to ask questions and participate in realtime. Private training sessions are a great option for companies with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. 

Can multiple people sit in on this session? 
Yes, private sessions are great for medium to large groups (2-12 people).

What materials are provided?
Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request. 
The fine print
‣  Course topics to be delivered as-is. All content or curriculum customization is out of scope. 
‣  A Zendesk contact will reach out to you within 5 business days of purchasing this course. 
‣  We will mutually agree on the training date no later than 5 business days after our initial contact with you.
‣  Recommended class size is no more than 12 individuals.
‣  Training will be delivered in a Zendesk training instance.
‣  Written training materials are only available in PDF in English.
‣  Cancellation/Changes: Any cancellations/changes less than 5 business days prior to agreed training date are subject to forfeiture of the training session fees and date(s).
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