Private Training: Zendesk Support for Agents, I (Remote)

Private Training: Zendesk Support for Agents, I (Remote)

Learn how to provide great customer service with our ticketing solution, Support.

About this course

   2 hours

   Remote private session

 

This course may be delivered in English, French, German, Spanish & Portuguese. Supplemental materials will be available in English only
Description
Zendesk Support for Agents is designed for new agents who will be managing customer requests. This course explains the basics and builds a foundation for continued learning for all Zendesk Support roles. In your remote, private session, a Zendesk trainer will lead your team through Zendesk Support for Agents, I, giving time to hands-on work and Q&A.

This course is geared specifically for agents of the Zendesk Support product.
Course topics
  • Get to Know Zendesk Support
  • Experience Zendesk Support as an End User
  • Learn the Zendesk Support Environment
  • Explain How You’ll Use Tickets to Help Customers
  • Locate Tickets to Work On
  • Learn About Your Customer and Their Needs
  • Update a Ticket Based on Customer Need
  • Collaborate with Other Agents to Solve Tickets

Recommended prerequisites
None
Frequently asked questions
What is remote private training? 
Private training sessions allow you to get courses delivered live and only to your company by a Zendesk training specialist. Private sessions are conducted via Zoom and are highly interactive giving you the opportunity to ask questions and participate in realtime. Private training sessions are a great option for companies with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one.  

Can multiple people sit in on this session? 
Yes, private sessions are great for medium to large groups (2-12 people).

What materials are provided?
Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request. 

The fine print

    • This training is limited to Zendesk Support.
    • The content for this course will be our standard course and will not be customized
    • Subscriber agrees to a pre-training call prior to agreed training date in order for the trainer to review training agenda with Subscriber and understand the Subscriber’s use case
    • Standard training materials will be provided in PDF format at Subscriber’s request.
    • Audience: Maximum size is 20.  If larger attendee requirements exist, multiple sessions should be purchased/scheduled.
    • Course delivery is available in English, Spanish, Portuguese, French, or German with materials available in English, Spanish, Portuguese, or French only. One language per session. Language must be selected before scheduling.

About this course

   2 hours

   Remote private session

 

This course may be delivered in English, French, German, Spanish & Portuguese. Supplemental materials will be available in English only
Description
Zendesk Support for Agents is designed for new agents who will be managing customer requests. This course explains the basics and builds a foundation for continued learning for all Zendesk Support roles. In your remote, private session, a Zendesk trainer will lead your team through Zendesk Support for Agents, I, giving time to hands-on work and Q&A.

This course is geared specifically for agents of the Zendesk Support product.
Course topics
  • Get to Know Zendesk Support
  • Experience Zendesk Support as an End User
  • Learn the Zendesk Support Environment
  • Explain How You’ll Use Tickets to Help Customers
  • Locate Tickets to Work On
  • Learn About Your Customer and Their Needs
  • Update a Ticket Based on Customer Need
  • Collaborate with Other Agents to Solve Tickets

Recommended prerequisites
None
Frequently asked questions
What is remote private training? 
Private training sessions allow you to get courses delivered live and only to your company by a Zendesk training specialist. Private sessions are conducted via Zoom and are highly interactive giving you the opportunity to ask questions and participate in realtime. Private training sessions are a great option for companies with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one.  

Can multiple people sit in on this session? 
Yes, private sessions are great for medium to large groups (2-12 people).

What materials are provided?
Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request. 

The fine print

    • This training is limited to Zendesk Support.
    • The content for this course will be our standard course and will not be customized
    • Subscriber agrees to a pre-training call prior to agreed training date in order for the trainer to review training agenda with Subscriber and understand the Subscriber’s use case
    • Standard training materials will be provided in PDF format at Subscriber’s request.
    • Audience: Maximum size is 20.  If larger attendee requirements exist, multiple sessions should be purchased/scheduled.
    • Course delivery is available in English, Spanish, Portuguese, French, or German with materials available in English, Spanish, Portuguese, or French only. One language per session. Language must be selected before scheduling.
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