Private Training: Zendesk Support for Agents (Remote)

  2 hr session

Remotely via zoom 

Description 

In this course, you will learn the basics of Zendesk Support and build a foundation for continued learning of Zendesk Support roles. Course examples and discussion can be tailored to the specific workflow of your business. 

• Get to know Zendesk channels, roles, and users 
• Experience Zendesk as an end user 
• Navigate the Agent Workspace environment 
• Explore the anatomy of a ticket 
• Locate tickets to work on 
• Gather customer information form within a ticket 
• Update tickets with the correct information 
• Collaborate with other agents to solve tickets 

Audience 

This course is geared towards agents of the Zendesk Support Product. 

Recommended Pre-requisites 

None

Available Languages 

This course is delivered in English. Other languages may be offered, subject to trainer availability. Please contact us for confirmation prior to purchasing. 

The fine print 

• This training is limited to Zendesk Support
• Course topics are subject to change and may differ should the participant not be using the Agent Workspace UI
• The content for this course will be our standard course and will not be customized
• Customer agrees to a pre-training call prior or email to agreed training date in order for the trainer to review training agenda and understand your primary use case 
• Training will be delivered in the participant's Zendesk instance 
• Training will be delivered remotely via Zoom unless otherwise specified 
• Standard training materials will be provided in PDF format at the participant's request 
• To provide the participant with an optimal experience, class size may not exceed twenty (20) attendees per session. If additional attendee requirements exist, multiple sessions should be purchased 
• Course delivered in English unless otherwise specified. One (1) language per session 
• Training will be delivered in a single 2 hr session
• Cancellation Policy: Any cancellations or changes to the confirmed schedule less than fifteen (15) business days prior to the scheduled date are subject to forfeiture of reserved date(s) and full fee applied.

Frequently Asked Questions 

What is remote private training? 

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students. 

Can multiple people sit in on this session? 

Yes, private sessions are great for medium to large groups (2-20 people). 

What materials are provided? 

Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request.