Certification: Zendesk Guide Specialist
If you use Zendesk Guide Enterprise to create, manage and publish content, deploy content for multiple audiences, and implement your company's content strategy, you could be the next certified Zendesk Guide Specialist.
Be recognized for your in-depth knowledge and earn your employer’s trust as the go-to person on your team for Zendesk Guide. The official stamp of approval will also raise your profile for career growth opportunities whether your goal is to take on new projects, step into a leadership role or create something of your own.
A Zendesk Guide Specialist possesses the knowledge and skills necessary to implement, configure, and manage Guide Enterprise for content creation and delivery throughout the content lifecycle. At a minimum, it’s recommended that the candidate has:
- Good familiarity with Zendesk Support
- At least 3 months of consistent use as a Zendesk Guide Administrator
- Successfully completed Zendesk Guide I and Zendesk Guide II
- Studied the exam topics in Zendesk Help Center
- Format: 30 Multiple Choice questions
- Time allotted: 45 Minutes
- Passing score: 67%
- Exam fee: USD $199
- Delivery Options: Online in a proctored environment
- Prerequisites: None
- Language: English
Ready to get Certified?
Leverage our Exam Guide to get a better understanding of the exam topics and where you might need to brush up on your skills.
Now that you’ve identified potential learning gaps, fill them in by taking one of our recommended training courses online or at a Zendesk Training Day, and browsing exam topics in our help center.
Step 3: Register Now!
To register for the exam, click the button at the top of this page. You will be redirected to Webassessor, where you'll create a secure test taking account specifically for the Certification procedure.