- Foundational courses
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On-Demand: Zendesk Support for Admins, I
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On-Demand: Zendesk Support for Admins, II
- Exam Study Guide
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Study Guide
- Zendesk Support Feature Deep Dives
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Feature Deep Dive: Customizing the Email Experience
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Feature Deep Dive: Access, Authentication, Registration
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Feature Deep Dive: Ticket Forms
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Feature Deep Dive: Schedules and SLAs
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Feature Deep Dive: Automations
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Feature Deep Dive: Triggers
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Feature Deep Dive: Adding and Managing End Users
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Feature Deep Dive: Localization
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Feature Deep Dive: Customer Satisfaction and C-sat Prediction
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Feature Deep Dive: Merging, Deleting and Recovering Tickets
- Practice Exam and Test Information
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Practice Exam, part 1
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Practice Exam, part 2
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Take the exam!
On-Demand: Prep-and-Practice Support Certification Exam
This set of resources includes the courses and study guides you need to prepare and practice for the Zendesk Support Admin Certification Exam.
Description
The Zendesk Support Admin Certification Exam tests your mastery of the Support product. And we want to help you reach that level of mastery.
To make the preparation experience easier for our users, we've assembled our foundational courses, deep dives on features that are central to the exam, a study guide, and a practice test into one resource. Together with the knowledge acquired from your own hands-on experience, this will put you in a good position to take and succeed on the exam.