Package: The Suite Self-Starter

Package: The Suite Self-Starter

These courses will give you the knowledge you need in order to successfully administer the products within The Zendesk Suite.

About this package

Ready to get started with the Zendesk Suite? Hit the ground running with The Suite Self-Starter package. These courses will give you the knowledge you need in order to successfully administer the products within The Zendesk Suite, with one easy purchase.

This package includes one seat for the following courses. Click the course title to learn more about the specific topics we'll cover in each session.

Zendesk Support Zendesk Chat Zendesk Talk Zendesk Guide

Zendesk Support for Admins, I

Zendesk Support for Admins, II

Zendesk Support for Agents

Zendesk Chat for Admins, I

Zendesk Chat for Agents

Zendesk Talk for Admins, I

Zendesk Talk for Agents

Zendesk Guide, I

Zendesk Guide, II

Access Period

Your purchase and access to the courses in this package are valid for 60 days after date of purchase.

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. 

What is eLearning?

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

 

 
 

Curriculum

  • Zendesk Support for Admins
  • On-Demand: Zendesk Support for Admins, I
  • On-Demand: Zendesk Support for Admins, II
  • Zendesk Support for Agents
  • About this eLearning course
  • Introduction
  • Support Ticketing Roles
  • Knowledge Check: Support Ticketing Roles
  • The Agent Interface
  • Find Tickets to Work On
  • Simulation: Find Tickets to Work On
  • Ticket Overview
  • Knowledge Check: Ticket Overview
  • Adding Comments
  • Applying Macros
  • Final Simulation
  • Zendesk Chat for Admins
  • On-Demand: Zendesk Chat for Admins, I
  • Zendesk Chat for Agents
  • About this eLearning Course
  • Introduction
  • How Zendesk Chat Improves the Support Experience
  • The Chat Lifecycle
  • The Zendesk Chat Dashboard
  • Zendesk Chat Agent Settings
  • Knowledge Check: Agent Settings
  • Simulation: Get Started as an Agent
  • Chat with a Visitor
  • Simulation: Chat with a Visitor
  • Visitor Rating
  • Simulation: Ask for Feedback and End a Chat
  • Shortcuts
  • Simulation: Create and Apply a Shortcut
  • Ban Visitors
  • Final Simulation
  • Zendesk Talk for Admins
  • On-Demand: Zendesk Talk for Admins, I
  • Zendesk Talk for Agents
  • About this eLearning Course
  • Introduction
  • The Call/Text Lifecycle
  • Prepare to Take Calls
  • Simulation: Prepare to Take Calls
  • Receiving an Incoming Call
  • Simulation: Receiving an Incoming Call
  • Return a Callback Request
  • Make an Outbound Call
  • Simulation: Make an Outbound Call
  • Make a Call From an Existing Ticket
  • Put a Call on Hold or Mute
  • Transfer a Call
  • Simulation: Transfer a Call
  • Final Simulation: Zendesk Talk for Agents
  • Zendesk Guide
  • On-Demand: Zendesk Guide, I
  • On-Demand: Zendesk Guide, II
  • Post-Session Survey
  • Post-Session Survey

About this package

Ready to get started with the Zendesk Suite? Hit the ground running with The Suite Self-Starter package. These courses will give you the knowledge you need in order to successfully administer the products within The Zendesk Suite, with one easy purchase.

This package includes one seat for the following courses. Click the course title to learn more about the specific topics we'll cover in each session.

Zendesk Support Zendesk Chat Zendesk Talk Zendesk Guide

Zendesk Support for Admins, I

Zendesk Support for Admins, II

Zendesk Support for Agents

Zendesk Chat for Admins, I

Zendesk Chat for Agents

Zendesk Talk for Admins, I

Zendesk Talk for Agents

Zendesk Guide, I

Zendesk Guide, II

Access Period

Your purchase and access to the courses in this package are valid for 60 days after date of purchase.

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. 

What is eLearning?

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

 

 
 

Curriculum

  • Zendesk Support for Admins
  • On-Demand: Zendesk Support for Admins, I
  • On-Demand: Zendesk Support for Admins, II
  • Zendesk Support for Agents
  • About this eLearning course
  • Introduction
  • Support Ticketing Roles
  • Knowledge Check: Support Ticketing Roles
  • The Agent Interface
  • Find Tickets to Work On
  • Simulation: Find Tickets to Work On
  • Ticket Overview
  • Knowledge Check: Ticket Overview
  • Adding Comments
  • Applying Macros
  • Final Simulation
  • Zendesk Chat for Admins
  • On-Demand: Zendesk Chat for Admins, I
  • Zendesk Chat for Agents
  • About this eLearning Course
  • Introduction
  • How Zendesk Chat Improves the Support Experience
  • The Chat Lifecycle
  • The Zendesk Chat Dashboard
  • Zendesk Chat Agent Settings
  • Knowledge Check: Agent Settings
  • Simulation: Get Started as an Agent
  • Chat with a Visitor
  • Simulation: Chat with a Visitor
  • Visitor Rating
  • Simulation: Ask for Feedback and End a Chat
  • Shortcuts
  • Simulation: Create and Apply a Shortcut
  • Ban Visitors
  • Final Simulation
  • Zendesk Talk for Admins
  • On-Demand: Zendesk Talk for Admins, I
  • Zendesk Talk for Agents
  • About this eLearning Course
  • Introduction
  • The Call/Text Lifecycle
  • Prepare to Take Calls
  • Simulation: Prepare to Take Calls
  • Receiving an Incoming Call
  • Simulation: Receiving an Incoming Call
  • Return a Callback Request
  • Make an Outbound Call
  • Simulation: Make an Outbound Call
  • Make a Call From an Existing Ticket
  • Put a Call on Hold or Mute
  • Transfer a Call
  • Simulation: Transfer a Call
  • Final Simulation: Zendesk Talk for Agents
  • Zendesk Guide
  • On-Demand: Zendesk Guide, I
  • On-Demand: Zendesk Guide, II
  • Post-Session Survey
  • Post-Session Survey