June 24 & 25
These interactive training days are a chance to network, share your challenges and learn from other attendees. Get ready to take your customer support experience to the next level after completing these trainings.
- Zendesk Support for Admins, I and II- This full-day track is ideal if you’re just starting out on Zendesk and need a thoughtful overview on the features of Support and how they work together, or if you simply want to either round out or update your knowledge of the Support product.(Agenda)(June 24)
- Deep Dives in Zendesk Support- This session is meant for users who have been using Zendesk for sometime and want to deepen their knowledge, but it does not include technical training or analytics. It's also an ideal refresher for anyone preparing for the Zendesk Support Certification Exam for Administrators. Strongly recommend first taking: Zendesk Support for Admins, I and II (Agenda)(June 25)
How will the sessions be structured?- All sessions at the Zendesk Training Day are interactive. They'll include demos, hands-on exercises, and lots of lab time and Q&A with our trainers. Don’t forget your laptop! After the event, you will receive your own copy of the training materials.
Cost for Training: A$849 per training day ticket.
Add On Certification Exam: Zendesk Support Administrator for A$370 (save A$145 off retail price) when purchased with a training day ticket.