Certification: Zendesk Chat Specialist
Get Certified in Zendesk's Live chat solution.
Be recognized for your in-depth knowledge and earn your employer’s trust as the go-to person on your team for Zendesk Chat. The official stamp of approval will also raise your profile for career growth opportunities whether your goal is to take on new projects, step into a leadership role or create something of your own.
A Zendesk Chat Specialist possesses the knowledge and skills necessary to configure workflows, manage queue volume and serve chats effectively. The candidate has hands-on experience configuring chat settings, managing queues, analytics and agents — along with regularly serving chats in Chat Enterprise. At a minimum, it’s recommended that the candidate has:
‣ At least 4-6 months of hands-on, in-product experience as a Zendesk Chat Admin
‣ At least 2-3 months experience with Zendesk Support
‣ Bonus points: Successfully completed Chat for Admins, I
‣ Format: 31 Multiple Choice questions
‣ Time allotted: 45 Minutes
‣ Passing score: 64.5%
‣ Exam fee: USD $199
‣ Delivery Options: Online in a proctored environment
‣ Prerequisites: None
‣ Language: English
Ready to get Certified?
Leverage our Exam Guide to get a better understanding of the exam topics and where you might need to brush up on your skills.
Now that you’ve identified potential learning gaps, fill them in by taking one of our recommended training courses online or at a Zendesk Training Day, and browsing exam topics in our help center.
By now, you should be feeling pretty confident in sitting for the exam. As a final step in your preparation, we recommend taking our practice exam. You'll get an insider's look at our testing system (how to register, etc.) and you'll be able to take a practice test comprised of actual exam questions from our reserves.
‣ Register for the Zendesk Chat Specialist Practice Exam (coming soon)
Get registered! To register for the exam, click the button at the top of this page. You will be redirected to Webassessor, where you'll create a secure test taking account specifically for the Certification procedure.
Frequently asked questions
How is the exam administered?
Zendesk utilizes a testing platform called Webassessor which was created by a company called Kryterion. Depending on the exam, you will have the option to test online, using a combination of biometric software and one-on-one proctoring, or on-site, through a network of 900+ worldwide testing centers.
What kind of set-up do I need if I take the exam online?
Zendesk allows the use of either an external camera or your built-in, internal computer camera. To get a better feel for the online testing experience and/or to test your equipment, please leverage Kryterion's online testing guide. This guide contains chat, talk and email support options should you run into any issues getting set-up to test online.
What if I need to reschedule or cancel my exam?
You can reschedule or cancel your exam yourself from your test taker account. Exam fees are fully refundable up to 72 hours before your scheduled appointment for a proctored test in a Testing Center, and up to 24 hours before your scheduled appointment for an online-proctored test. Simply log into your Webassessor account to make the changes necessary. Any cancellations or reschedules after 72 and 24 hours respectively, will incur an additional fee.
Need more help? Check out our full exam FAQ. If you can’t find what you need, contact us at firstname.lastname@example.org.
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