On-Demand: Macros

On-Demand: Macros

Learn how macros can help you boost your agents' productivity.

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About this course

Note: This course is set to retire on June 31, 2022. The course registration button will be disabled after June 31. Learners who have already registered for the course will still have access to the content. 

  Video (32 min)


Description 

In this tutorial for admins, you'll learn how to use macros to boost your agents' productivity in Zendesk Support. This involves reviewing how agents use macros to update tickets, creating macros for your agents to use, and learning how to use macros with triggers to improve your workflow. Next, you'll dive into how to organize your macros in your instance to enhance the agent experience. This includes learning how to categorize your macros and control how your agents will see them. 

 

Course Topics
 
  • Use macros to boost agent productivity 
  • Organize macros to enhance the agent experience 

Audience 

Admins using Zendesk's ticketing system, Support. 

Recommended Pre-requisites 

Foundational Support Learning Path 

 

Curriculum32 min

  • On-Demand: Macros 32 min
  • Post-session survey

About this course

Note: This course is set to retire on June 31, 2022. The course registration button will be disabled after June 31. Learners who have already registered for the course will still have access to the content. 

  Video (32 min)


Description 

In this tutorial for admins, you'll learn how to use macros to boost your agents' productivity in Zendesk Support. This involves reviewing how agents use macros to update tickets, creating macros for your agents to use, and learning how to use macros with triggers to improve your workflow. Next, you'll dive into how to organize your macros in your instance to enhance the agent experience. This includes learning how to categorize your macros and control how your agents will see them. 

 

Course Topics
 
  • Use macros to boost agent productivity 
  • Organize macros to enhance the agent experience 

Audience 

Admins using Zendesk's ticketing system, Support. 

Recommended Pre-requisites 

Foundational Support Learning Path 

 

Curriculum32 min

  • On-Demand: Macros 32 min
  • Post-session survey