Ω Private Training: Zendesk Chat for Admins, I (Remote)

Ω Private Training: Zendesk Chat for Admins, I (Remote)

Are you a new to Zendesk's Live chat solution? This is the best place to start.

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About this course

Note: This course is now retired. Register for the free on-demand version of this course here.

 

  2 hr session

 

Remotely via zoom 

 

Description 

This course will teach you how your customer service agents can use live Chat to improve the customer experience. The participant will learn the Chat lifecycle and how to place Chat strategically on their website to improve conversation. The course will also cover tools that can be used to monitor productivity and make Agents more efficient.  

 

 

Course Topics
 
  • Get to know Zendesk Chat 
  • Set up Zendesk Chat 
  • Optimize Zendesk Chat 

Audience 

This course is geared towards administrators of the Zendesk Chat product. 

Recommended Pre-requisites 

Foundational Support Learning Path

Available Languages 

This course is delivered in English. Other languages may be offered, subject to trainer availability. Please contact us for confirmation prior to purchasing. 


The fine print 

  • This training is limited to Zendesk Chat
  • Course topics are subject to change and may differ should the participant not be using the Agent Workspace UI
  • The content for this course will be our standard course and will not be customized
  • Training will be delivered in the participant's Zendesk instance 
  • Training will be delivered remotely via Zoom unless otherwise specified 
  • Standard training materials will be provided in PDF format at the participant's request 
  • To provide the participant with an optimal experience, class size may not exceed twelve (12) attendees per session. If additional attendee requirements exist, multiple sessions should be purchased 
  • Course delivered in English unless otherwise specified. One (1) language per session 
  • Training will be delivered in a single 2 hr session

Frequently Asked Questions 

What is remote private training? 

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students. 

Can multiple people sit in on this session? 

Yes, private sessions are great for medium to large groups (2-12 people). 

What materials are provided? 

Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request. 

About this course

Note: This course is now retired. Register for the free on-demand version of this course here.

 

  2 hr session

 

Remotely via zoom 

 

Description 

This course will teach you how your customer service agents can use live Chat to improve the customer experience. The participant will learn the Chat lifecycle and how to place Chat strategically on their website to improve conversation. The course will also cover tools that can be used to monitor productivity and make Agents more efficient.  

 

 

Course Topics
 
  • Get to know Zendesk Chat 
  • Set up Zendesk Chat 
  • Optimize Zendesk Chat 

Audience 

This course is geared towards administrators of the Zendesk Chat product. 

Recommended Pre-requisites 

Foundational Support Learning Path

Available Languages 

This course is delivered in English. Other languages may be offered, subject to trainer availability. Please contact us for confirmation prior to purchasing. 


The fine print 

  • This training is limited to Zendesk Chat
  • Course topics are subject to change and may differ should the participant not be using the Agent Workspace UI
  • The content for this course will be our standard course and will not be customized
  • Training will be delivered in the participant's Zendesk instance 
  • Training will be delivered remotely via Zoom unless otherwise specified 
  • Standard training materials will be provided in PDF format at the participant's request 
  • To provide the participant with an optimal experience, class size may not exceed twelve (12) attendees per session. If additional attendee requirements exist, multiple sessions should be purchased 
  • Course delivered in English unless otherwise specified. One (1) language per session 
  • Training will be delivered in a single 2 hr session

Frequently Asked Questions 

What is remote private training? 

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students. 

Can multiple people sit in on this session? 

Yes, private sessions are great for medium to large groups (2-12 people). 

What materials are provided? 

Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request.