Private Training: Zendesk Talk for Admins, I (Remote)

Private Training: Zendesk Talk for Admins, I (Remote)

About this course

New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.

See the What You'll Learn section below to review the standard agenda for this course.

Duration: 2 hours

Level: Introductory

Format: Private Session, Remote. This training is delivered in learner's live Zendesk environment with production data.

Who Should Attend

This course is geared to Administrators of the Zendesk Talk product.

Prerequisites

It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.

What You'll Learn   

Topics Include:                                                                          

  • Explain How Agents Use Zendesk Talk
  • Add a Number
  • Enable a Number for Text Capabilities
  • Configure the General Settings
  • Manage Greetings
  • Configure Your Voicemail
  • Enable callback
  • Route Calls with IVR
  • Analyze Call Activity
  • Monitor Live Calls

What is Private Training (Remote)?

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students.

Course materials are provided after the session, so students are able to reference them after the session. Recordings are provided on request.

Looking for more training options? Take a look at our Virtual Instructor-Led courses.

The Fine Print

  • A Zendesk contact will reach out to you within 5 business days of the execution of your Service Order.
  • We’ll mutually agree on the live training date no later than 5 business days after our initial contact with you.
  • Zendesk may facilitate the following:
    • 1 hr – introductory / conference call to coordinate training date and review objectives.
    • ~2 hr live training course via Zendesk provided webinar
    • Optional: 30 min – Closeout to facilitate next steps or open questions.
  • Recommended class size is no more than 12 individuals.
  • Standard training will be delivered in a Zendesk training instance.
  • Standard training materials will be provided in PDF format
  • Equipment Required:
    • Customer provided wireless internet access
    • Projector or HD TV
    • Workstations for participants  
  • Cancellation/Changes: Any cancellations/changes less than 5 business days prior to agreed training date are subject to forfeiture of the training session fees and date(s).

About this course

New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.

See the What You'll Learn section below to review the standard agenda for this course.

Duration: 2 hours

Level: Introductory

Format: Private Session, Remote. This training is delivered in learner's live Zendesk environment with production data.

Who Should Attend

This course is geared to Administrators of the Zendesk Talk product.

Prerequisites

It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.

What You'll Learn   

Topics Include:                                                                          

  • Explain How Agents Use Zendesk Talk
  • Add a Number
  • Enable a Number for Text Capabilities
  • Configure the General Settings
  • Manage Greetings
  • Configure Your Voicemail
  • Enable callback
  • Route Calls with IVR
  • Analyze Call Activity
  • Monitor Live Calls

What is Private Training (Remote)?

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students.

Course materials are provided after the session, so students are able to reference them after the session. Recordings are provided on request.

Looking for more training options? Take a look at our Virtual Instructor-Led courses.

The Fine Print

  • A Zendesk contact will reach out to you within 5 business days of the execution of your Service Order.
  • We’ll mutually agree on the live training date no later than 5 business days after our initial contact with you.
  • Zendesk may facilitate the following:
    • 1 hr – introductory / conference call to coordinate training date and review objectives.
    • ~2 hr live training course via Zendesk provided webinar
    • Optional: 30 min – Closeout to facilitate next steps or open questions.
  • Recommended class size is no more than 12 individuals.
  • Standard training will be delivered in a Zendesk training instance.
  • Standard training materials will be provided in PDF format
  • Equipment Required:
    • Customer provided wireless internet access
    • Projector or HD TV
    • Workstations for participants  
  • Cancellation/Changes: Any cancellations/changes less than 5 business days prior to agreed training date are subject to forfeiture of the training session fees and date(s).