On-Demand: The Zendesk Developer Platform

On-Demand: The Zendesk Developer Platform

About this course

New to Zendesk? Are you eager to learn the many ways you can extend the Zendesk platform? Perfect. In this course, we'll introduce you to the different ways you can extend our platform via the API, apps and the SDK. We'll give you an overview of the developer platform and the Zendesk Apps Framework. Last but not least, we'll teach you how to make your first API call and how to build your first app.

Duration: 

  • The time to complete this course is approximately 90 min.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand

Prerequisites

None

What You'll Learn

By the end of this course, you'll be able to:             

  • Get Started on the Zendesk Platform
  • Setup Your Zendesk Developer Environment
  • Understand the Zendesk App Framework
  • Make Your First API Request
  • Create Your First App

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. 

Curriculum

  • Section 1: Get Started on the Zendesk Platform
  • Introduction
  • Note on Developer Resources
  • Describe how APIs, Apps and Embeddables Work
  • Navigate Developer Resources
  • Define Key Terms
  • Section 2: Setup Your Zendesk Developer Environment
  • Note on Installing cURL for Windows
  • Install Ruby
  • Installing Ruby for Mac
  • Installing Ruby for Windows
  • Install ZAT
  • Section 3: Work with ZAF
  • Explain the ZAF SDK
  • Explain How Iframes are Used
  • Import the ZAF
  • Section 4: Make Your First API Request
  • Demonstrate How to Make Your First API Request
  • Identify API Best Practices
  • Note on Security and Authentication
  • Describe Common Use Cases
  • Section 5: Create Your First App
  • Demonstrate How to Create Your First App
  • Identify App Locations
  • Explain the ZAM
  • Identify Tools That Help With Development
  • Post-Session Survey
  • Post-Session Survey

About this course

New to Zendesk? Are you eager to learn the many ways you can extend the Zendesk platform? Perfect. In this course, we'll introduce you to the different ways you can extend our platform via the API, apps and the SDK. We'll give you an overview of the developer platform and the Zendesk Apps Framework. Last but not least, we'll teach you how to make your first API call and how to build your first app.

Duration: 

  • The time to complete this course is approximately 90 min.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand

Prerequisites

None

What You'll Learn

By the end of this course, you'll be able to:             

  • Get Started on the Zendesk Platform
  • Setup Your Zendesk Developer Environment
  • Understand the Zendesk App Framework
  • Make Your First API Request
  • Create Your First App

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. 

Curriculum

  • Section 1: Get Started on the Zendesk Platform
  • Introduction
  • Note on Developer Resources
  • Describe how APIs, Apps and Embeddables Work
  • Navigate Developer Resources
  • Define Key Terms
  • Section 2: Setup Your Zendesk Developer Environment
  • Note on Installing cURL for Windows
  • Install Ruby
  • Installing Ruby for Mac
  • Installing Ruby for Windows
  • Install ZAT
  • Section 3: Work with ZAF
  • Explain the ZAF SDK
  • Explain How Iframes are Used
  • Import the ZAF
  • Section 4: Make Your First API Request
  • Demonstrate How to Make Your First API Request
  • Identify API Best Practices
  • Note on Security and Authentication
  • Describe Common Use Cases
  • Section 5: Create Your First App
  • Demonstrate How to Create Your First App
  • Identify App Locations
  • Explain the ZAM
  • Identify Tools That Help With Development
  • Post-Session Survey
  • Post-Session Survey