On-Demand: Adding and Managing End Users

On-Demand: Adding and Managing End Users

On-Demand Training

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Eager to build on your knowledge and optimize your Zendesk? In this feature deep dive for admins, you'll learn how to add and manage end users, whether you have only a few or thousands of customers. We include tips and best practices for ensuring the security of your Zendesk.

Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam. 
Course Topics
‣ Add your end users individually and in bulk
‣ Manage your end users' experience in Zendesk Support 
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Adding and Managing End Users
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Eager to build on your knowledge and optimize your Zendesk? In this feature deep dive for admins, you'll learn how to add and manage end users, whether you have only a few or thousands of customers. We include tips and best practices for ensuring the security of your Zendesk.

Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam. 
Course Topics
‣ Add your end users individually and in bulk
‣ Manage your end users' experience in Zendesk Support 
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Adding and Managing End Users
  • Post-session survey