On-Demand: Advanced Topics in Zendesk Support, I
Eager to build on your knowledge and optimize your Zendesk? In this set of advanced topics for Admins, you'll learn how to add and manage your end users; manage your queue with ticket merge, deletion and recovery; manage and modify how your customers access and authenticate into your Zendesk; and how to customize the email experience. Note: We recommend this course if you're planning to take the Zendesk Support Administrator Certification Exam, as it covers several topics on the exam.
Duration: Approximately 120 min
What You'll Learn
By the end of this course, you'll be able to:
- Add and manage your end users
- Manage your queue with ticket merge and deletion and understand archiving
- Recover suspended tickets
- Manage and modify how your customers access and authenticate into your Zendesk
- Troubleshoot authentication issues
- Customize the email experience
What is On-Demand Training?
Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.
Looking for private training sessions? Take a look at remote or onsite 1:1 training options.