On-Demand: Content Cues

This course has been archived

Find the updated course materials here: Identify knowledge gaps with AI-powered suggestions. 

 25 minutes

 Pre-recorded video

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification

Description
Do you find article maintenance is always falling towards the bottom of your to-do list? Reviewing your entire knowledge base to figure out what needs updating is boring and takes forever. In this course, we'll walk you through using Content Cues to do some of the legwork for you, so you can spend more time developing great content and less time figuring out which updates need to be made.  

Note: Content Cues is an Enterprise feature.

Course Topics
‣  Use Content Cues to Maintain a More Effective Knowledge Base 
‣  Implement Content Cues into Your Content creation and Auditing Processes   

Recommended Prerequisites
On-Demand: Zendesk Guide, I
On-Demand: Zendesk Guide, II