On-Demand: Customer Satisfaction and Satisfaction Prediction
Use our tools to measure and anticipate Customer Satisfaction.
This course has been archived
Find the updated course materials here: Additional configurations (Zendesk Support Admin Certification Prep Course)
30 minutes
Pre-recorded video
Description
In this feature deep dive for admins, you'll learn how to enable customer satisfaction and satisfaction features, and more important, how to leverage them to improve your customer service.
Note: The features taught in this course are only available on our Enterprise plan.
Course Topics
‣ Enable customer satisfaction and satisfaction prediction
‣ Leverage your customer satisfaction results to improve your customer service