On-Demand: Customizing the Email Experience
Make your email channel as effective and personalized as possible.
This course has been archived
Find the updated course materials here: Get to know the agent experience
30 minutes
Pre-recorded video
Description
Eager to build on your knowledge and optimize your Zendesk? In this feature deep dive for admins, you'll learn how to set up and customize your email, making sure it reflects your business and meets your business' needs.
Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers several topics on the exam.
Course Topics
‣ Understand where you can modify the email template
‣ Customize the email experience to reflect your business