On-Demand: Merging, Deleting and Recovering Tickets

On-Demand: Merging, Deleting and Recovering Tickets

On-Demand Training

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Eager to build on your knowledge and optimize your Zendesk? In this feature deep dive for admins, you'll learn how to merge like tickets from the same user, delete tickets, and recover them from suspension, and the best practices behind performing all those tasks. 

Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam. 
Course Topics
‣ Manage your queue with ticket merge and deletion
‣ Understand ticket archiving
‣ Recover suspended tickets
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Merging, Deleting and Recovering Tickets
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Eager to build on your knowledge and optimize your Zendesk? In this feature deep dive for admins, you'll learn how to merge like tickets from the same user, delete tickets, and recover them from suspension, and the best practices behind performing all those tasks. 

Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam. 
Course Topics
‣ Manage your queue with ticket merge and deletion
‣ Understand ticket archiving
‣ Recover suspended tickets
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Merging, Deleting and Recovering Tickets
  • Post-session survey