On-Demand: Zendesk Chat Dataset

On-Demand: Zendesk Chat Dataset

Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.

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About this course

  Video (31 min)


Description 

Are you interested in creating reports focused on Zendesk's live chat solution? Do you want to build custom queries monitoring engagement in chat sessions? In this deep dive, we'll take your knowledge of Explore and apply it to our live chat product. You'll get to know the ins and outs of the live chat dataset including its structure and how it's used in the chat pre-built dashboard. You'll learn key metrics and attributes of the chat engagement dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. 

 

Course Objectives
 
  • Get to know the Zendesk Chat dataset 
  • Learn the metrics and attributes of chat engagement 
  • Create custom queries to monitor Zendesk Chat 

Audience 

This course is designed for users of Explore Professional with an Admin or Editor role. 

Recommended Pre-requisites 

Zendesk Explore Learning Path 

 

Curriculum31 min

  • Get to know the Zendesk Chat dataset 12 min
  • Learn the metrics and attributes of chat engagement 11 min
  • Create custom queries to monitor Zendesk Chat 8 min
  • Post-session survey

About this course

  Video (31 min)


Description 

Are you interested in creating reports focused on Zendesk's live chat solution? Do you want to build custom queries monitoring engagement in chat sessions? In this deep dive, we'll take your knowledge of Explore and apply it to our live chat product. You'll get to know the ins and outs of the live chat dataset including its structure and how it's used in the chat pre-built dashboard. You'll learn key metrics and attributes of the chat engagement dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. 

 

Course Objectives
 
  • Get to know the Zendesk Chat dataset 
  • Learn the metrics and attributes of chat engagement 
  • Create custom queries to monitor Zendesk Chat 

Audience 

This course is designed for users of Explore Professional with an Admin or Editor role. 

Recommended Pre-requisites 

Zendesk Explore Learning Path 

 

Curriculum31 min

  • Get to know the Zendesk Chat dataset 12 min
  • Learn the metrics and attributes of chat engagement 11 min
  • Create custom queries to monitor Zendesk Chat 8 min
  • Post-session survey