On-Demand: Zendesk Chat for Admins, I

On-Demand: Zendesk Chat for Admins, I

On-Demand Training

About this course

New to Zendesk Chat? Zendesk Chat for Admins, I is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.

Duration:

  • The time to complete this course is 55 minutes.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand (Recorded)

Prerequisites

It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.

What You'll Learn

By the end of this course, you'll be able to:                                                                                

  • Navigate the Chat Dashboard
  • Add Chat Agents
  • Accept and Respond to an Incoming Chat
  • Setup Your Web Widget for Chat
  • Add Agents to a Department
  • Setup Operating Hours
  • Route a Chat to Agents with a Certain Skillset
  • Apply Shortcuts and Triggers
  • Access Chat Analytics

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Chat for Admins, I Session
  • Post-Session Survey

About this course

New to Zendesk Chat? Zendesk Chat for Admins, I is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.

Duration:

  • The time to complete this course is 55 minutes.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand (Recorded)

Prerequisites

It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.

What You'll Learn

By the end of this course, you'll be able to:                                                                                

  • Navigate the Chat Dashboard
  • Add Chat Agents
  • Accept and Respond to an Incoming Chat
  • Setup Your Web Widget for Chat
  • Add Agents to a Department
  • Setup Operating Hours
  • Route a Chat to Agents with a Certain Skillset
  • Apply Shortcuts and Triggers
  • Access Chat Analytics

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Chat for Admins, I Session
  • Post-Session Survey