On-Demand: Zendesk Explore, I

On-Demand: Zendesk Explore, I

New to Zendesk Explore? Start here.

About this course

   2 hours

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
This course is the best first step in your Explore onboarding process. It teaches you the basics of Explore, starting with its interface and pre-built dashboards, then covers how to prepare for query creation. You'll then learn how to create custom queries, and you'll finish with adding, customizing and sharing dashboards.

NEW: This training includes an Insights to Explore module that bridges the gap for current Insights users who are looking to learn the main differences between Explore and Insights.
Course Topics
‣  Get to Know Explore
‣  Navigate Explore and its Pre-built Dashboards
‣  Create Custom Queries
‣  Add, Customize and Share Dashboards
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Explore, I Session
  • Insights to Explore Tutorial
  • Post-Session Survey

About this course

   2 hours

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
This course is the best first step in your Explore onboarding process. It teaches you the basics of Explore, starting with its interface and pre-built dashboards, then covers how to prepare for query creation. You'll then learn how to create custom queries, and you'll finish with adding, customizing and sharing dashboards.

NEW: This training includes an Insights to Explore module that bridges the gap for current Insights users who are looking to learn the main differences between Explore and Insights.
Course Topics
‣  Get to Know Explore
‣  Navigate Explore and its Pre-built Dashboards
‣  Create Custom Queries
‣  Add, Customize and Share Dashboards
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Explore, I Session
  • Insights to Explore Tutorial
  • Post-Session Survey
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