On-Demand: Zendesk Guide, II

On-Demand: Zendesk Guide, II

On-Demand

About this course

In this second course of our foundational Guide curriculum, you'll learn the range of options for customizing your Help Center, increasing the appeal of customer self-service, and strengthening your ticket deflection abilities with the web widget, AnswerBot and the community.

Duration: 2 hours
Level: Intermediate
Format: On-Demand

Prerequisites

Zendesk Guide, I

What You'll Learn

By the end of this course, you'll be able to:        

  • Customize your Help Center theme
  • Create multiple Help Centers for your different brands
  • Realize additional ticket deflection strategies
  • Set up and configure the Web Widget
  • Set up and configure AnswerBot
  • Build and manage your Community
  • Leverage your entire team and the KC App to grow your Knowledge Base

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

About this course

In this second course of our foundational Guide curriculum, you'll learn the range of options for customizing your Help Center, increasing the appeal of customer self-service, and strengthening your ticket deflection abilities with the web widget, AnswerBot and the community.

Duration: 2 hours
Level: Intermediate
Format: On-Demand

Prerequisites

Zendesk Guide, I

What You'll Learn

By the end of this course, you'll be able to:        

  • Customize your Help Center theme
  • Create multiple Help Centers for your different brands
  • Realize additional ticket deflection strategies
  • Set up and configure the Web Widget
  • Set up and configure AnswerBot
  • Build and manage your Community
  • Leverage your entire team and the KC App to grow your Knowledge Base

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.