On-Demand: Zendesk Support for Admins, II

Note: You may view subtitles for this course in French, German, Spanish, Brazilian Portuguese and Japanese by clicking the CC box at the bottom of the video.

This course continues where Zendesk Support for Admins, I  leaves off. You'll refine your agents' roles, and organize them and your end users into groups that are tailored to their skills and needs. You'll then master the creation of triggers and automations: You'll learn how to create them, how to set them up to meet specific business goals, and how to leverage groups, organizations and ticket fields in them for optimal results.

Duration: Approximately 80 min
Level: Intermediate
Format: On-Demand

Prerequisites

Zendesk Support for Admins, I

What You'll Learn

By the end of this course, you'll be able to:

• Define agent access in Zendesk Support
• Use groups to improve agent workflow
• Use organizations to provide targeted customer service
• Use event-based triggers to save your agents time
• Use time-based automations to reduce agent workload

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.