On-Demand: Zendesk Support for Admins, II

On-Demand: Zendesk Support for Admins, II

Continue learning key features of Zendesk Support.

About this course

   90 minutes

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
This course continues where Zendesk Support for Admins, I leaves off. You'll refine your agents' roles, and organize them and your end users into groups that are tailored to their skills and needs. You'll then master the creation of triggers and automations: You'll learn how to create them, how to set them up to meet specific business goals, and how to leverage groups, organizations and ticket fields in them for optimal results.
Course Topics
‣  Define agent access in Zendesk Support
‣  Use groups to improve agent workflow
‣  Use organizations to provide targeted customer service
‣  Use event-based triggers to save your agents time
‣  Use time-based automations to reduce agent workload
Recommended Prerequisites
Zendesk Support for Admins, I
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Support for Admins, II Session
  • Post-Session Survey

About this course

   90 minutes

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
This course continues where Zendesk Support for Admins, I leaves off. You'll refine your agents' roles, and organize them and your end users into groups that are tailored to their skills and needs. You'll then master the creation of triggers and automations: You'll learn how to create them, how to set them up to meet specific business goals, and how to leverage groups, organizations and ticket fields in them for optimal results.
Course Topics
‣  Define agent access in Zendesk Support
‣  Use groups to improve agent workflow
‣  Use organizations to provide targeted customer service
‣  Use event-based triggers to save your agents time
‣  Use time-based automations to reduce agent workload
Recommended Prerequisites
Zendesk Support for Admins, I
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Support for Admins, II Session
  • Post-Session Survey
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