On-Demand: Zendesk Talk for Admins, I

On-Demand: Zendesk Talk for Admins, I

On-Demand Training

About this course

New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.

Duration: 

  • The time to complete this course is 45 minutes.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand (Recorded)

Prerequisites

It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.

What You'll Learn

By the end of this course, you'll be able to:     

  • Explain How Agents Use Zendesk Talk
  • Add a Number
  • Enable a Number for Text Capabilities
  • Configure the General Settings
  • Manage Greetings
  • Configure Your Voicemail
  • Enable Callback
  • Route Calls with IVR
  • Analyze Call Activity
  • Monitor Live Calls

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Talk for Admins, I Session
  • Post-Session Survey

About this course

New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.

Duration: 

  • The time to complete this course is 45 minutes.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand (Recorded)

Prerequisites

It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.

What You'll Learn

By the end of this course, you'll be able to:     

  • Explain How Agents Use Zendesk Talk
  • Add a Number
  • Enable a Number for Text Capabilities
  • Configure the General Settings
  • Manage Greetings
  • Configure Your Voicemail
  • Enable Callback
  • Route Calls with IVR
  • Analyze Call Activity
  • Monitor Live Calls

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Talk for Admins, I Session
  • Post-Session Survey