-
Staff Management in Admin Center
-
Zendesk Talk for Admins, I Session
-
Post-Session Survey
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk's Voice solution, Talk? This is the best place to start.
90 minutes
Pre-recorded video
Description
New to Zendesk's Voice solution Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
Course Topics
‣ Explain How Agents Use Zendesk Talk
‣ Add a Number
‣ Enable a Number for Text Capabilities
‣ Configure the General Settings
‣ Manage Greetings
‣ Configure Your Voicemail
‣ Enable Callback
‣ Route Calls with IVR
‣ Analyze Call Activity
‣ Monitor Live Calls
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.