Zendesk Talk for Admins, I Session
On-Demand: Zendesk Talk for Admins, I
Need to learn Zendesk Talk? This is the best place to start.
New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
‣ Explain How Agents Use Zendesk Talk
‣ Add a Number
‣ Enable a Number for Text Capabilities
‣ Configure the General Settings
‣ Manage Greetings
‣ Configure Your Voicemail
‣ Enable Callback
‣ Route Calls with IVR
‣ Analyze Call Activity
‣ Monitor Live Calls
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time.
Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups.
Save Your Seat
Sign up for a full day of virtual Support and Explore product trainings on August 12 & 13, EDTRegister