Zendesk Talk for Admins, I Session
On-Demand: Zendesk Talk for Admins, I
New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
- The time to complete this course is 45 minutes.
- Your purchase and access to the course will be valid for 30 days after your date of purchase.
Format: On-Demand (Recorded)
It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.
What You'll Learn
By the end of this course, you'll be able to:
- Explain How Agents Use Zendesk Talk
- Add a Number
- Enable a Number for Text Capabilities
- Configure the General Settings
- Manage Greetings
- Configure Your Voicemail
- Enable Callback
- Route Calls with IVR
- Analyze Call Activity
- Monitor Live Calls
What is On-Demand Training?
Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.
Looking for private training sessions? Take a look at remote or onsite 1:1 training options.