On-Demand: Zendesk Talk for Admins, I

On-Demand: Zendesk Talk for Admins, I

Need to learn Zendesk Talk? This is the best place to start.

About this course

   90 minutes

   Pre-recorded video

 

Description
New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
Course Topics
‣  Explain How Agents Use Zendesk Talk
‣  Add a Number
‣  Enable a Number for Text Capabilities
‣  Configure the General Settings
‣  Manage Greetings
‣ 
Configure Your Voicemail
‣  Enable Callback
‣  Route Calls with IVR
‣  Analyze Call Activity
‣  Monitor Live Calls
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Talk for Admins, I Session
  • Post-Session Survey

About this course

   90 minutes

   Pre-recorded video

 

Description
New to Zendesk Talk? Zendesk Talk for Admins, I is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
Course Topics
‣  Explain How Agents Use Zendesk Talk
‣  Add a Number
‣  Enable a Number for Text Capabilities
‣  Configure the General Settings
‣  Manage Greetings
‣ 
Configure Your Voicemail
‣  Enable Callback
‣  Route Calls with IVR
‣  Analyze Call Activity
‣  Monitor Live Calls
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Talk for Admins, I Session
  • Post-Session Survey
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