Ω Private Training: Zendesk Guide, II (Remote)
Continue learning the key features of our help center solution.
Note: This course is now retired. Register for the free on-demand version of this course here.
2 hr session
Remotely via zoom
Description
In this second course of our foundational Guide curriculum, you'll learn the range of options for customizing the Help Center and increasing the appeal of customer self-service, while strengthening your ticket deflection abilities with the web widget, article recommendations and community forums.
- Customize your help centre to improve your customer experience
- Solve customer requests automatically with article recommendations
- Guide your customers to the right support channel with a web widget
- Build and moderate a community to encourage customer engagement
- Empower your agents to contribute to your knowledge base
Audience
This course is geared to administrators of the Zendesk Guide product.
Recommended Pre-requisites
Available Languages
This course is delivered in English. Other languages may be available, subject to availability. Please contact us for confirmation prior to purchasing this course.
The fine print
- This training is limited to Zendesk Guide
- Coding such as HTML, CSS, Javascript are all out of scope
- Attendees must have completed the Zendesk Guide Administrator Learning Path or have a solid working knowledge the Zendesk Guide product prior to attending this training
- Course topics are subject to change and may differ should the participant not be using the Agent Workspace UI
- The content for this course will be our standard course and will not be customized
- Training will be delivered in the participant's Zendesk instance
- Training will be delivered remotely via Zoom unless otherwise specified
- Standard training materials will be provided in PDF format at the participant's request
- To provide the participant with the optimal experience, class size may not exceed twelve (12). If additional attendee requirements exist, multiple sessions should be purchased
- Course delivered in English unless otherwise specified. One (1) language per session.
- Training will be delivered in a single 2hr session
Frequently Asked Questions
What is remote private training?
Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students.
Can multiple people sit in on this session?
Yes, private sessions are great for medium to large groups (2-12 people).
What materials are provided?
Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request.