VILT: Zendesk Chat for Admins, I

VILT: Zendesk Chat for Admins, I

Virtual Instructor-Led Training

About this course

New to Zendesk Chat? Zendesk Chat for Admins, I is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.

Duration: 2.5 hours
Level: Introductory
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.

What You'll Learn

By the end of this course, you'll be able to:                                                                                

  • Navigate the Chat Dashboard
  • Add Chat Agents
  • Accept and Respond to an Incoming Chat
  • Setup Your Web Widget for Chat
  • Add Agents to a Department
  • Setup Operating Hours
  • Route a Chat to Agents with a Certain Skillset 
  • Apply Shortcuts and Triggers 
  • Access Chat Analytics 

 What is Virtual Instructor-Led Training (VILT)?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided. Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Can't find a session below that works for you? This course is also available 24/7 in On-Demand format.

Zendesk Chat for Admins, I: Upcoming Sessions

Event Date Spaces left
VILT: Zendesk Chat for Admins, I (APAC) Feb. 20, 2019, 10 a.m. -
Feb. 20, 2019, noon SGT
24
VILT: Zendesk Chat for Admins, I (EMEA) Feb. 20, 2019, 10:30 a.m. -
Feb. 20, 2019, 12:30 p.m. GMT
25
VILT: Zendesk Chat for Admins, I (AMER) Feb. 21, 2019, 9 a.m. -
Feb. 21, 2019, 11 a.m. PST
25

About this course

New to Zendesk Chat? Zendesk Chat for Admins, I is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.

Duration: 2.5 hours
Level: Introductory
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.

What You'll Learn

By the end of this course, you'll be able to:                                                                                

  • Navigate the Chat Dashboard
  • Add Chat Agents
  • Accept and Respond to an Incoming Chat
  • Setup Your Web Widget for Chat
  • Add Agents to a Department
  • Setup Operating Hours
  • Route a Chat to Agents with a Certain Skillset 
  • Apply Shortcuts and Triggers 
  • Access Chat Analytics 

 What is Virtual Instructor-Led Training (VILT)?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided. Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Can't find a session below that works for you? This course is also available 24/7 in On-Demand format.

Live events

Zendesk Chat for Admins, I: Upcoming Sessions

Event Date Spaces left
VILT: Zendesk Chat for Admins, I (APAC) Feb. 20, 2019, 10 a.m. -
Feb. 20, 2019, noon SGT
24
VILT: Zendesk Chat for Admins, I (EMEA) Feb. 20, 2019, 10:30 a.m. -
Feb. 20, 2019, 12:30 p.m. GMT
25
VILT: Zendesk Chat for Admins, I (AMER) Feb. 21, 2019, 9 a.m. -
Feb. 21, 2019, 11 a.m. PST
25