VILT: Zendesk Guide, II

VILT: Zendesk Guide, II

Virtual Instructor-Led Training

About this course

In this second course of our foundational Guide curriculum, you'll learn the range of options for customizing your Help Center, increasing the appeal of customer self-service, and strengthening your ticket deflection abilities with the web widget, AnswerBot and the community.

Duration: 2 hours
Level: Intermediate
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

Zendesk Guide, I

What You'll Learn

By the end of this course, you'll be able to:        

  • Customize your Help Center theme
  • Create multiple Help Centers for your different brands
  • Realize additional ticket deflection strategies
  • Set up and configure the Web Widget
  • Set up and configure AnswerBot
  • Build and manage your Community
  • Leverage your entire team and the KC App to grow your Knowledge Base

What is Virtual Instructor-Led (VILT) Training?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided. Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Can't find a session below that works for you? This course is also available 24/7 in On-Demand format.

VILT: Zendesk Guide, II: Upcoming Sessions

Event Date Spaces left
VILT: Zendesk Guide, II (APAC) Dec. 21, 2018, 10 a.m. -
Dec. 21, 2018, noon SGT
25
VILT: Zendesk Guide, II (EMEA) Feb. 18, 2019, 10:30 a.m. -
Feb. 18, 2019, 12:30 p.m. GMT
25
VILT: Zendesk Guide, II (APAC) March 20, 2019, 10 a.m. -
March 20, 2019, noon SGT
25
VILT: Zendesk Guide, II (AMER) March 20, 2019, 9 a.m. -
March 20, 2019, 11 a.m. PDT
25

About this course

In this second course of our foundational Guide curriculum, you'll learn the range of options for customizing your Help Center, increasing the appeal of customer self-service, and strengthening your ticket deflection abilities with the web widget, AnswerBot and the community.

Duration: 2 hours
Level: Intermediate
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

Zendesk Guide, I

What You'll Learn

By the end of this course, you'll be able to:        

  • Customize your Help Center theme
  • Create multiple Help Centers for your different brands
  • Realize additional ticket deflection strategies
  • Set up and configure the Web Widget
  • Set up and configure AnswerBot
  • Build and manage your Community
  • Leverage your entire team and the KC App to grow your Knowledge Base

What is Virtual Instructor-Led (VILT) Training?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided. Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Can't find a session below that works for you? This course is also available 24/7 in On-Demand format.

Live events

VILT: Zendesk Guide, II: Upcoming Sessions

Event Date Spaces left
VILT: Zendesk Guide, II (APAC) Dec. 21, 2018, 10 a.m. -
Dec. 21, 2018, noon SGT
25
VILT: Zendesk Guide, II (EMEA) Feb. 18, 2019, 10:30 a.m. -
Feb. 18, 2019, 12:30 p.m. GMT
25
VILT: Zendesk Guide, II (APAC) March 20, 2019, 10 a.m. -
March 20, 2019, noon SGT
25
VILT: Zendesk Guide, II (AMER) March 20, 2019, 9 a.m. -
March 20, 2019, 11 a.m. PDT
25