Zendesk Overview: Explore

Zendesk Overview: Explore

Learn how Explore can support your use of reporting & analytics.

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About this course

Note: This course is now archived. Register for an updated version of this course here

Description 

In this video, you'll learn how the key features of Explore, Zendesk's reporting & analytics solution, can give you important insights into your customer support operations. We'll walk you through the Explore interface and will teach what comes with your pre-built dashboards as well as what you can do to create custom queries and dashboards that meet your unique business needs.  

 

Audience 

This course is relevant to Zendesk admins who want to learn the basics of Zendesk Explore. 

Recommended Pre-requisites 

None 


Available languages 

This video offers subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by clicking the CC box at the bottom of the video.  

About this course

Note: This course is now archived. Register for an updated version of this course here

Description 

In this video, you'll learn how the key features of Explore, Zendesk's reporting & analytics solution, can give you important insights into your customer support operations. We'll walk you through the Explore interface and will teach what comes with your pre-built dashboards as well as what you can do to create custom queries and dashboards that meet your unique business needs.  

 

Audience 

This course is relevant to Zendesk admins who want to learn the basics of Zendesk Explore. 

Recommended Pre-requisites 

None 


Available languages 

This video offers subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by clicking the CC box at the bottom of the video.