eLearning: Zendesk Chat for Agents

eLearning: Zendesk Chat for Agents

About this course

New to Zendesk Chat? Zendesk Chat for Agents is the right place to start. This course will teach customer service agents how to use Chat to improve the quality and efficiency of their customer conversations.

Duration: 

  • The time to complete this course is approximately 1 hour.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: eLearning (self-paced)

Prerequisites

None

What You'll Learn

By the end of this course, you'll be able to:              

  • Explain How Chat Works
  • Navigate the Chat Dashboard
  • Configure Your Agent Settings
  • Chat with a Visitor
  • Transfer a Chat to Another Agent
  • Use Chat Tools like Shortcuts to Work More Efficiently

What is eLearning?

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. Your purchase and access to this course will be valid for 30 days after your date of purchase.

If you're looking for more interactivity in your learning, we suggest you take a look at:

 

Curriculum

  • About the Course
  • Introduction
  • Explain How Zendesk Chat Works
  • How Zendesk Chat Improves the Support Experience
  • The Chat Lifecycle
  • Get Started with your Zendesk Chat Account
  • The Zendesk Chat Dashboard
  • Zendesk Chat Agent Settings
  • Knowledge Check: Agent Settings
  • Simulation: Get Started as an Agent
  • Chat with a Visitor
  • Chat with a Visitor
  • Simulation: Chat with a Visitor
  • Visitor Rating
  • Simulation: Ask for Feedback and End a Chat
  • Use Zendesk Chat Tools
  • Shortcuts
  • Simulation: Create and Apply a Shortcut
  • Ban Visitors
  • Final Simulation
  • Final Simulation
  • Post-Session Survey
  • Post-Session Survey

About this course

New to Zendesk Chat? Zendesk Chat for Agents is the right place to start. This course will teach customer service agents how to use Chat to improve the quality and efficiency of their customer conversations.

Duration: 

  • The time to complete this course is approximately 1 hour.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: eLearning (self-paced)

Prerequisites

None

What You'll Learn

By the end of this course, you'll be able to:              

  • Explain How Chat Works
  • Navigate the Chat Dashboard
  • Configure Your Agent Settings
  • Chat with a Visitor
  • Transfer a Chat to Another Agent
  • Use Chat Tools like Shortcuts to Work More Efficiently

What is eLearning?

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. Your purchase and access to this course will be valid for 30 days after your date of purchase.

If you're looking for more interactivity in your learning, we suggest you take a look at:

 

Curriculum

  • About the Course
  • Introduction
  • Explain How Zendesk Chat Works
  • How Zendesk Chat Improves the Support Experience
  • The Chat Lifecycle
  • Get Started with your Zendesk Chat Account
  • The Zendesk Chat Dashboard
  • Zendesk Chat Agent Settings
  • Knowledge Check: Agent Settings
  • Simulation: Get Started as an Agent
  • Chat with a Visitor
  • Chat with a Visitor
  • Simulation: Chat with a Visitor
  • Visitor Rating
  • Simulation: Ask for Feedback and End a Chat
  • Use Zendesk Chat Tools
  • Shortcuts
  • Simulation: Create and Apply a Shortcut
  • Ban Visitors
  • Final Simulation
  • Final Simulation
  • Post-Session Survey
  • Post-Session Survey