On-Demand: Zendesk Talk for Agents, I

On-Demand: Zendesk Talk for Agents, I

Learn how to provide great customer service with Talk.

About this course

   60 minutes

   Pre-recorded video

 

Description
Are you a new Zendesk Talk Agent? Zendesk Talk for Agents is the place to start. This course will teach you how Zendesk Talk works and get you comfortable taking calls. You'll also learn how to create a quality customer experience, include other parties on calls, and which features you can leverage to become more efficient in your work as an agent. The course concludes with an assessment, which will tie together everything you've learned.  
Course Topics
‣  Get to Know Zendesk Talk 
‣  Experience Zendesk Talk as an End User
‣  Learn the Environment You'll Use to Help Customers
‣  Receive an Incoming Call
‣  Make a Call
‣  Create a Quality Customer Experience by Leveraging Features in Zendesk Talk
‣  Add Additional Parties to a Call to Resolve a Customer Issue
‣  Use Zendesk Support and Talk Together to Provide a Seamless Conversation

Recommended Prerequisites
None

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

Curriculum

  • About the Course
  • Zendesk Talk for Agents, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey

About this course

   60 minutes

   Pre-recorded video

 

Description
Are you a new Zendesk Talk Agent? Zendesk Talk for Agents is the place to start. This course will teach you how Zendesk Talk works and get you comfortable taking calls. You'll also learn how to create a quality customer experience, include other parties on calls, and which features you can leverage to become more efficient in your work as an agent. The course concludes with an assessment, which will tie together everything you've learned.  
Course Topics
‣  Get to Know Zendesk Talk 
‣  Experience Zendesk Talk as an End User
‣  Learn the Environment You'll Use to Help Customers
‣  Receive an Incoming Call
‣  Make a Call
‣  Create a Quality Customer Experience by Leveraging Features in Zendesk Talk
‣  Add Additional Parties to a Call to Resolve a Customer Issue
‣  Use Zendesk Support and Talk Together to Provide a Seamless Conversation

Recommended Prerequisites
None

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

Curriculum

  • About the Course
  • Zendesk Talk for Agents, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey
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