Zendesk Overview: Chat

Overview Video

About this course

   11 minutes

   Pre-recorded video

    Beginner

 

In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using triggers, departments and various agent tools. We'll also show you how a chat becomes a ticket in Zendesk Support.

 

Ready to learn more?
If you're new to administering Chat, we recommend beginning with Zendesk Chat, I.
For beginner Chat Agents, we recommend Zendesk Chat for Agents

About this course

   11 minutes

   Pre-recorded video

    Beginner

 

In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using triggers, departments and various agent tools. We'll also show you how a chat becomes a ticket in Zendesk Support.

 

Ready to learn more?
If you're new to administering Chat, we recommend beginning with Zendesk Chat, I.
For beginner Chat Agents, we recommend Zendesk Chat for Agents