Zendesk Overview: Explore
In this video, you'll learn how the key features of Explore, Zendesk's analytics product, can give you important insights into your customer support operations. We'll walk you through the Explore interface and will teach what comes with your pre-built dashboards as well as what you can do to create custom queries and dashboards that meet your unique business needs.
Ready to Learn More?
While quick video tips are great, we recommend in-depth training for Admins and Agents looking to master the Zendesk suite of products.
- If you're new to Explore, we recommend beginning with Zendesk Explore, I. This course is available on-demand, online with a live instructor, or in a private session with a live instructor.
- Once you've completed Zendesk Explore, I we recommend moving on to Zendesk Explore, II. In Explore, II you'll learn how to create and clone a dataset, use results manipulations and calculations, and last, use advanced filters to create robust and targeted dashboards that enable you to communicate the meaning of your data however you need.