Zendesk Overview: Support
Learn how our ticketing solution can improve your customer service workflows.
This video has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video.
In this video, you'll learn how a handful of key features in our ticketing solution, Support, can help make your customer support effortless. We'll walk you through the agent interface of our ticketing system and will teach you the benefit of using views, macros, and events, as well as triggers and automations.
Ready to learn more?
For Beginner Support Admins, we recommend Zendesk Support for Admins, I and Zendesk Support for Admins, II.
For Beginner Support Agents, we recommend Zendesk Support for Agents, I.
Looking to purchase all of the courses above? All of these are included in our Support Self-Starter Package.
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