Zendesk Overview: Chat
Learn how our Live chat solution can facilitate your conversation with your customers.
This video is applicable to any learner who is interested in learning about Zendesk Chat.
Duration: 11 minutes
In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using triggers, departments, and various agent tools. We'll also show you how a chat becomes a ticket in Zendesk Support.
Subtitles Available: This video has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by clicking the CC box at the bottom of the video.
If you're new to administering Chat, we recommend beginning with Zendesk Chat, I.
For beginner Chat Agents, we recommend Zendesk Chat for Agents, I.