Zendesk Overview: Talk
A quick overview of key features in Zendesk Talk.
Note: This course is now archived. Please register for the updated version of this course here.
Description
In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the Talk agent interface and will teach you the options for setting up Talk's tools such as IVR and the web widget. We'll also show you how a call becomes a ticket in Zendesk Support.
Audience
This course is applicable to admins new to Zendesk Talk.
Recommended Pre-requisites
None
Please note - available languages
This video has subtitles available in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by clicking the CC box found at the bottom of the video.